Privacy Policy for DigitalSyncIT.com

1. Introduction

Welcome to DigitalSyncIT.com (the "Website"), operated by Digital Sync, a full-service IT management company specializing in IT support, cloud solutions, cybersecurity, network management, and related services (collectively, "We," "Us," or "Our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, interact with our services, or engage with us in any way.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website. This policy applies to all visitors, users, and others who access the Website ("Users" or "You").

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date above. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). The types of information we may collect include:

• Contact Information: Name, email address, phone number, postal address, and other similar identifiers provided when you contact us, request a quote, sign up for newsletters, or inquire about our services.
• Account Information: If you create an account for client portals or service access, we may collect username, password, and related security details.
• Service-Related Information: Details about your IT needs, such as hardware/software specifications, network configurations, or business requirements, shared during consultations or service engagements.
• Usage Data: Automatically collected information about your interactions with the Website, including IP address, browser type, operating system, pages viewed, time and date of visits, and referral sources.
• Cookies and Tracking Data: Information from cookies, web beacons, and similar technologies (see Section 8 for details).
• Payment Information: If you make payments for services, we collect billing details (e.g., credit card number, expiration date) through secure third-party processors. We do not store full payment card details on our servers.
• Other Information: Any additional data you voluntarily provide, such as feedback, survey responses, or communications with our support team.

We do not intentionally collect sensitive personal information (e.g., health data, financial account details beyond payments, or genetic data) unless it is necessary for providing our IT management services and you explicitly provide it.

3. How We Collect Information

We collect information through various methods:

• Directly from You: When you fill out forms, submit inquiries, register for events, or communicate with us via email, phone, or chat.
• Automatically: Through cookies, server logs, and analytics tools as you navigate the Website.
• From Third Parties: From business partners, service providers, or public sources (e.g., social media profiles if you link them) when relevant to our services.
• During Service Delivery: When providing IT management, we may collect data from your systems with your consent, such as logs or diagnostics for troubleshooting.

4. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Improve Services: Deliver IT management solutions, respond to inquiries, process requests, and customize our offerings to your needs.
• Communication: Send service updates, newsletters, promotional materials, or respond to your questions. You can opt out of marketing communications at any time.
• Website Operation: Maintain and enhance the functionality, security, and user experience of the Website.
• Analytics and Research: Analyze usage patterns to improve our services and Website.
• Legal Compliance: Comply with applicable laws, respond to legal requests, or protect our rights.
• Business Operations: Manage payments, prevent fraud, and handle administrative tasks.

We will only use your information for the purposes described or compatible purposes, unless we obtain your consent for new uses.

5. Sharing Your Information

We do not sell your Personal Information. We may share it in the following circumstances:

• With Service Providers: Third-party vendors who assist us in operations, such as hosting providers, payment processors, analytics tools (e.g., Google Analytics), or IT subcontractors. These parties are contractually obligated to protect your data and use it only for the services they provide to us.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Legal Requirements: If required by law, subpoena, court order, or to protect the safety of users, the public, or our company.
• With Your Consent: For any other purpose with your explicit permission.

We may also share aggregated or anonymized data that does not identify you personally for research or marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, alteration, or destruction. This includes encryption for sensitive data, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

In the event of a data breach, we will notify you and relevant authorities as required by law.

7. Your Privacy Rights

Depending on your location (e.g., under GDPR for EU residents or CCPA for California residents), you may have rights regarding your Personal Information, including:

• Access: Request details about the information we hold about you.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request removal of your data, subject to legal obligations.
• Opt-Out: From marketing communications or the sale of data (though we do not sell data).
• Portability: Receive your data in a transferable format.
• Objection: Object to certain processing activities.

To exercise these rights, contact us at info@digitalsyncit.com. We will respond within the timeframe required by law (typically 30-45 days). We may require verification of your identity.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage, and deliver personalized content. Cookies are small data files stored on your device.

• Essential Cookies: Necessary for Website functionality.
• Performance Cookies: Help us analyze site performance.
• Targeting Cookies: Used for advertising and may be set by third parties.

You can manage cookies through your browser settings. Disabling cookies may limit Website features. For more details, see our Cookie Policy (if separate) or contact us.

We may use tools like Google Analytics, which collects anonymized data. You can opt out via browser add-ons.

9. Children's Privacy

Our Website and services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we learn we have collected such data, we will delete it promptly. Parents or guardians who believe we have collected child data should contact us immediately.

10. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the US or other countries where our servers or service providers are located. We ensure appropriate safeguards, such as standard contractual clauses, for international transfers.

11. Retention of Information

We retain your Personal Information only as long as necessary for the purposes outlined in this policy, or as required by law. For example, account data may be kept for the duration of our business relationship plus a reasonable period for records.

12. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

13. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at: